DrupalCon Prague 2013

Aplicando el diseño centrado en el usuario en una empresa con más de 100.000 empleados

Marek Sotak  · 


Extracto de la transcripción automática del vídeo realizada por YouTube.

okay I guess we are ready to start so hello everybody I'm very pleased to be here and more I'm happier that you are here because you are in my home Saturday and I was actually born here and I just wanted to ask how many of you read my blog post about

the practice because there are a lot of people saying that it's good so I really like that okay cool so this session is about my story going through a kind of experience being a freelancer and then going into the enterprise and so my name is Mark so doc

and I am a web developer for about 12 years I am a drupal developer for about past seven years and forty seven weeks which is almost eight years so that's a long time I also do design research and user experience everything around user experience experience

I don't have really a title that I can say like user experience ninja or something like that I'm also a founder of an inline manual which is kind of like my startup which focuses on documentation for end users so if you want to check it out come come

over and i also found it a little company drupal shop back in London where I used to live for about three years which is called atomic and limited and we are building websites using Drupal so this story so me coming from a freelance world well I never really

worked for a company only like in these past 12 years that was just like one year together being employed and there was one day I got a call from a recruiter and that recruiter just called me up and said well we we are looking for someone in Switzerland to

build to actually hire someone that is triple themer basically and doing drupal front end and so they called me up and I was in a position where we were actually moving I was here in Prague and we were moving to a new flat with a really nice terrace overlooking

to the whole place the whole proc it was even nice reviews than you have here in carinthia well there so I wasn't really sure if I want to go there so I just well whatever what can you offer and you know like I was really being mean and I just said okay

well I need these conditions and that caution conditions and I set the price really high and yeah and then after like three days they came back and I had another interview which was quite nice and they actually after these three days they called me back again

so just saying that we are in this position as a true drupal people where is really high demand demand and you can really say anything that you want your conditions so my friends advised me like not to go there because it's a bank it's a Swiss bank

and they always told me like okay run away or don't go there it's a rigid structure and I never experienced this kind of enterprise you know enterprise area so then I said to myself okay well what what will make me happy and you yeah that would be

like this what I want to do just the simple bit and I was really specific what I want to do and that was just theming and you know theming is quite easy in Drupal so that was enough and I I asked for a high salary and then yeah then accepted I challenge accepted

and I just went there so it took me almost six months I mean the contract was just for three months there the first three months I was just exploring stuff that's the other three months when they extended it I was still exploring I was understanding what's

happening there and the slap you were working on was the support portal for about 100,000 employees there and it was a self help support portal with a knowledge base so that basically means that the users should be able to help themselves and you know if they

have a problem they should search for a solution and here fine without you know picking up a phone and calling support which is much more expensive and it also integrates with other systems proprietary systems a big ones so my first observations were exactly

the same was that my friends told me so there's a rigid structure you can completely forget about being agile in this environment at least in my experience and what was really interesting for me being a freelancer and really switching jobs in between doing

some contracts and stuff they there are people that actually work there like 15 years and you know they had these batches where they have their photo and they were really young they're on the photo i was like no that's not you and it's like okay

how long are we working out well for 15 years and or since i was 14 or something like that so that's that's really interesting and it says something about the culture and it also another place where the innovation happens and I later explained why

and mail it is because the people because they are there so long I think if you are working somewhere for 15 years and you are almost under still on the same position but you are just changing titles so all of them on our level well not all of them but most

of them are kind of like associate directors but they are still on the same level they might be changing the rows of the jobs but it's kind of I would say a lot of similar to what they were doing for the past 15 years and the culture there is kind of like

or like that they are trying to please the people about like the managers everyone to keep them happy so they don't really think about things well not that much we had also these monthly cycles which sometimes because of these proprietary systems ended

up being like half a year cycles or even more because you know there are some dependencies and they didn't fulfill it so we were writing for them because we had some other feature and and so on it was also difficult to decide on Suffolk or designs of you

know get a sign off for some features because the team itself the four key people or three key people were in in three countries and there was another indian guys who are doing testing so it was all spread around around the world and mainly the managers what

I found out is that they don't know really well they thought that they know what the users needs what are the users needs and what you know what what they can offer and I'll to make it work or actually that's what they were saying but they didn't

and there were no analytics no research whatsoever but they knew what what the user needs of then you know everyone now is kind of making some nice name so i made one on myself it's a sextant success driven metrics based on percentage and it in practice

it's kind of like i had this one business analyst who came to me and that was after i did some research or a day and she knew that i'm doing some research and she asked me well I need to prove that this we had there like a forum communities and it

wasn't it was failed basically because there were no people they weren't answering helping each other I guess it's also because it's in the bank and she came to me and asked well I need to make this form the particle forum a success can you

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Nota: se han omitido las otras 3.386 palabras de la transcripción completa para cumplir con las normas de «uso razonable» de YouTube.